Results

Helped secure $56m worth multi year contract. Transformed a traditional operations outsourcing deal using AI R&D. Built a multi-disciplinary pre-sales R&D team and introduced Generative AI solutions. Resulting in more resilient operations and fuelling growth for the client. 

Contributed to 70% customer growth through Data & Analytics. As Acting Head of Data & Analytics for a Payments FinTech, I’ve set up a functioning data capability to respond to the omni-channel needs for data & insights.

$15m+ in annual savings against an investment of $4.5m. Setup the Operational Intelligence capability in a Global bank’s Anti Money Laundering function and implemented Advanced Analytics and Machine Learning solutions into BAU operations run by 6,500 analysts across 13 countries.

Fairer customer outcomes and efficiency gains of 15%. Delivered a conduct risk remediation project and embedded predictive analytics into customer handling process run by over 500 analysts and claim handlers.

Increased accuracy of royalties by 20% and maintained producer relationships. Pioneered NLP and knowledge mining solution for a digital content broadcaster that was used to accurately pay out royalties to production houses.